News

We say it out loud: No robots, only humans!

Today, we want to show you that there are places where robots cannot replace humans. And we plan to say out loud by launching our new media campaign “No robots, only humans”, which describes maybe one of your worst moments when you had to deal with chatbot service.

From automated phone messages that drag you through a labyrinth of options, asking to press buttons, to chatbots giving you the same response and failing to answer your complaints - most probably, you have experienced it or heard about this situation before. Moreover, some companies charge customers more per minute just for talking to their team members, while others don’t display a contact number.

Somehow, the importance of having a human support got lost out there. But in our company, it was always treasured.

“Our campaign - No robots, only humans - reminds us about the importance of human connection, which is highly valued at Opal Transfer. In our activity, we embrace technology and the latest trends and use them to offer fast, safe, and easy online money transfers. But when it comes to serving our clients and answering their concerns, we are a 100% human-faced business by speaking with them on the phone or online, and in their languages. Our focus is on maintaining a professional yet close and warm relationship with our customers based on trust and respect. The human touch can't be replicated by a robot”, explained managing director Gita Petkeviča.

People love talking to people

Human support is a distinctive feature that has been preserved at Opal Transfer. Because we know that people want to be listened, understood, and cared for.

Human touch has a value that robots cannot reproduce - not yet, which comprises not only a faster and personalized help to customers but also empathy, nuanced and subtle conversations, and the ability to tie relationships.

Our international team of operators welcomes and assists you in up to 10 languages, including Bulgarian, Romanian, Latvian, Lithuanian, and Polish. You can speak your languages with us over the phone, on WhatsApp, and social media channels 7 days a week.

Almost two decades ago, we promised you to help you enjoy a better life in the UK, and it’s a promise that we will always honour.

To see more from our media campaign “No robots, only humans”, follow us on Facebook Opal Transfer, Instagram, and YouTube.